Frequently Asked About Account Terms and Your Rights
We process account closure requests within 48 hours. Any remaining balance is returned to your original deposit method. Your data is retained for seven years unless you submit a formal deletion request, and we will advise if any legal hold applies.
Identity verification usually completes within one business day of your first withdrawal request. We check your name, address and payment method against public records. You will receive an email when verification is complete or if we need additional documents.
Yes. Contact our support team with your transaction ID and a description of the issue. We investigate all disputes and aim to respond within seven days. If the dispute involves your payment provider, we will work with DANA, OVO, GoPay or QRIS on your behalf.
Deposits are non-refundable once credited to your account balance and used in any game. If your deposit failed to reach your account, we investigate within 48 hours and either credit the funds or provide a detailed explanation of the issue.
We use your data to verify your identity, process deposits and withdrawals, communicate about your account, and comply with local law. We never sell your data to third parties. Your data is encrypted and stored on secure servers in accordance with local data-protection rules.
The complete terms document is available in the Account Settings menu under Legal. You can download it as a PDF. Key points cover account eligibility, deposit and withdrawal rules, dispute resolution and our right to close accounts that violate terms.
We may freeze your account temporarily while we investigate. You will receive an email explaining the reason. Unusual activity includes rapid large deposits and withdrawals, multiple failed verification attempts, or patterns flagged by anti-fraud rules.
