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Terms & Conditions That Matter to You

When you open an account with us, you're agreeing to the terms that keep your deposits safe, your withdrawals verified, and your gameplay secure.

Account SecurityPayment VerificationWithdrawal ProcessDevice AccessData Retention
Explore the Lobby Read FAQ
ocean slot88 Terms & Conditions That Matter to You
GET HELP WITH TERMS

How to Contact Us About Your Account

Live Chat Support Open the chat widget inside your account lobby from 09:00 to 22:00 Indonesia time…
Email Support Send account and terms questions to [email protected].
In-Account Help Centre Browse FAQs and term summaries in your account settings under 'Help & Policies'.
HOW WE PROTECT YOU

Data, Security & Your Account Rights

Account Verification

When you deposit or request a withdrawal, we verify your identity using the phone number and email linked to your…

Withdrawal Verification

All withdrawals are checked against your account balance and recent deposit history to prevent fraud.

Data Retention

We keep your account data—deposits, withdrawals, gameplay history—for as long as your account remains active.

Cookie & Tracking

We use cookies to keep you logged in, remember your preferences, and detect unusual login attempts.

Request Your Data

You can request a copy of all data we hold about you—deposits, withdrawals, login history—by emailing support@oceanslot88.

Account Closure

You can close your account anytime from Account Settings > Close Account.

What You're Asking About Terms & Conditions

The withdrawal request stays pending until you complete verification. Check your email and SMS for a verification link; click it and enter the code we send. Once verified, your withdrawal continues to your DANA, OVO, GoPay or bank account. If you can't find the verification message, use the 'Resend Code' button in your account or contact live chat support.

You can update your email and linked payment methods anytime from Account Settings > Personal Details. Your account name and registered phone cannot be changed once created. If you need to update your phone for security reasons, contact [email protected] and we'll verify your identity before making the change.

You can suspend your account for 7, 30 or 90 days from Account Settings > Account Controls. During suspension, you cannot log in or deposit, but your balance stays in your account. After the period ends, your account reactivates automatically; you can also contact support to end the suspension early if needed.

Deposits via DANA, OVO, GoPay and bank transfer usually clear within 1–2 minutes. QRIS deposits may take up to 5 minutes. If your deposit doesn't appear after 10 minutes, check your payment app to confirm the transaction was sent, then contact live chat support with the transaction ID from your receipt.

Minimum withdrawal is Rp 50,000; maximum per transaction is Rp 25,000,000. You can submit multiple withdrawals, but only one can be in progress at a time. Pending withdrawals remain on hold until verification and processing complete. Daily and monthly limits depend on local law and your account history.

Yes. After account closure, we retain your deposit, withdrawal, login and gameplay records for 7 years for payment and regulatory compliance. After 7 years, those records are securely deleted. You can request a copy of your data anytime by emailing [email protected].

Yes. Your account works from any device and location where local law permits. If we detect an unusual login—a new city or device after a long gap—we may ask you to verify via email or SMS for security. Once verified, full access resumes immediately. You can also allow multiple devices in Account Settings > Login Security.

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